Last updated: 16 March 2026
1. Introduction
Pinnacle 8 Investments ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at pinnacle8investments.com, contact us, or invest in our properties.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following categories of personal data:
2.1 Information You Provide
- Contact details: name, email address, telephone number, postal address
- Enquiry information: property of interest, investment budget, location, and any messages you send via our contact form
- Investor portal data: login credentials, investment records, financial documents, and portfolio information
- Identity verification: copies of identification documents where required for anti-money laundering (AML) compliance
- Communication records: emails, call logs, and correspondence between you and our team
2.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device type
- Usage data: pages visited, time spent on pages, referral source, navigation paths
- Cookie data: information collected through cookies and similar technologies (see our Cookie Policy)
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries: when you submit a contact form or reach out to us directly
- To facilitate property transactions: processing investments, coordinating with solicitors, and managing property purchases
- To manage your investor account: providing access to the investor portal, tracking rental income, and sharing property documentation
- To comply with legal obligations: anti-money laundering checks, tax reporting, and regulatory compliance
- To improve our services: analysing website usage to enhance user experience
- To communicate with you: sending updates about your investments, new property opportunities, and company news (where you have opted in)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications)
- Contractual necessity: where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
- Legal obligation: where processing is necessary to comply with applicable laws and regulations (e.g. AML requirements)
- Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
5. Data Sharing
We may share your personal data with:
- Housing associations: to facilitate property management and lease arrangements
- Solicitors and conveyancers: to process property transactions on your behalf
- Financial and regulatory bodies: where required by law (e.g. HMRC, the Financial Conduct Authority)
- Service providers: including IT hosting, email services (FormSubmit), and analytics providers who process data on our behalf
- Professional advisers: including accountants and legal advisers where necessary
We do not sell your personal data to third parties.
6. International Transfers
As we work with international investors, some of your data may be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the Information Commissioner's Office (ICO), to protect your personal data.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiry data: retained for up to 2 years from your last interaction unless you become an investor
- Investor records: retained for the duration of your investment and for 7 years thereafter to comply with legal and regulatory requirements
- AML documentation: retained for at least 5 years from the end of the business relationship as required by law
8. Your Rights
Under UK data protection law, you have the following rights:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your personal data (subject to legal retention requirements)
- Right to restrict processing: to request limitation of how we use your data
- Right to data portability: to receive your data in a structured, machine-readable format
- Right to object: to object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at gregg@pinnacle8investments.com.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encrypted connections (SSL/TLS), secure data storage, access controls, and regular security reviews.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your personal data.